Unsuitable items may be refunded or exchanged within 14 days of our despatch date. Prior to making a return you must notify us within 48 hours of receiving an item and obtain a Return Reference Number by emailing us at returns@chigga.co.uk

Please include your original receipt in the returned package. You must write your Return Reference Number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted.

www.chigga.co.uk will only exchange an item for the same item in a different size, subject to availability and if a different garment is desired it must be of matching price.

Shoes must be returned in their original box. Shoes returned without their original boxes will not be accepted.

Swimwear, lingerie and all forms of underwear purchased online will be returned or exchanged within 14 days by the discretion of www.chigga.co.uk.

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

We advise that returned items be sent by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Returns received after the 14 days limit are accepted at the discretion of Chigga and can only be refunded with an 'in-house credit note' which can be used online.

Customers' statutory rights are unaffected.

Please send all returns to:

 www.chigga.co.uk - Returns Dept. - Holborn Studios - 49/50 Eagle Wharf Rd.  - London N1 7ED - England - U.K.